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Terms and Conditions

Terms + Conditions

In these terms + conditions “ochristmastree”and “ochristmastree.com.au” mean the registered business name “ochristmastree” , owned and registered by COS Group Australia Pty Ltd ABN 40151646525. The words "you" and "your" mean the person or entity contacting the website ochristmastree.com.au for any purpose.

Returns and Refund Policy

ochristmastree.com.au provides an undertaking to all our customers that goods leave our premises and/or the premises of our preferred suppliers in 100% perfect condition. Should those goods not be received by you in 100% perfect condition, then it will be considered the responsibility of the Carrier and should be pursued directly with them.  

To request a return or to report any claim of damage to or shortfall in products received please email sales@ochristmastree.com.au within 48 hours after receipt of the goods. All returns must be pre-approved by return email from ochristmastree.com.au.

 Once goods are dispatched, there are no refunds other than for defective merchandise.

 Merchandise will not be accepted as returned if it is not in its original packaging and intact.

We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours from the invoice date. No refunds are offered after 48 hours.
 No refunds are offered if you have changed your mind about the goods. 

Delivery and shipping costs are non-refundable.

Refunds will be issued by credit to the nominated credit card.

 Refunds will only be issued to the extent required by the Trade Practices Act 1974 (Cth) and the respective state Sale of Goods Act legislation.


Once your order is placed, ochristmastree.com.au will accept that order as final and changes or cancellations cannot be made to the order. By placing an order, you agree to all the terms and conditions as advised by ochristmastree.com.au.

Should a product not be available at the time of placing your order, ochristmastree.com.au reserves the right to contact you and advise you of your options.
If any item ordered is not in stock at the time of delivery to you, ochriatmastree.com.au may in its absolute discretion:
deliver the balance of the order;

  • forward the missing item when it comes into stock;
  • supply an agreed substitute for the item; or
  • refund you the price of the missing item.

In any event we will email you to notify you of the status of your order. We apologise in advance for any inconvenience this may cause you.

If products are out of stock then this will be displayed on our website. However there may be fewer items in stock than in your order or the orders being processed at any one time.

Product information 

All products listed on ochristmastree.com.au are described to the best of our abilities. Due to the handmade nature of our products there may be slight variations in the size and specification of products. All care is taken to ensure that product specification information is correct, but we cannot eliminate the possibility of error.


Our prices quoted in our website are current, however they may vary from time to time as determined by ochristmastree.com.au


You hereby indemnify ochristmastree.com.au against all claims, actions, suits, demands or costs made on or against ochristmastree.com.au by any person arising from the supply or use of any goods and materials supplied by ochristmastree.com.au.
ochristmastree.com.au reserves all rights under trademark and copyright law.

Payment security

ochristmastree.com.au uses Paypal for all transactions.

Credit card fraud

At ochristmastree.com.au our primary goal is to ensure our many valued customers are assured that transacting with us is a secure, safe and easy procedure.
ochristmastree.com.au employs Paypal, a third party credit card processing company that uses SSL technology. They ensure the highest form of encryption possible and this protects your details as they travel over the internet.
Their secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
ochristmastre.com.au will not enter into any transaction on suspicion of use of fraudulent or unauthorised credit card. This includes suspension and cancellation of the transaction and/or prevention of delivery of goods which are the subject of a suspected illegal transaction. ochristmastree.com.au will take reasonable action to notify relevant authorities and provide all information pertaining to the transaction to facilitate prosecution of the offender.


The ochristmastree site is intended for users over the age of 18. The information, services, products, and materials contained in ochrsitmastree.com.au, including, without limitation, text, graphics, and links, are provided on as “as is” basis with no warranty. To the maximum extent permitted by the law, ochristmastree.com.au disclaims all representation sand warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringment, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, ochristmastree.com.au does not represent or warrant that the information accessible via the ochristmastree.co.au site is accurate, complete or current. Process and availability information is subject to change without notice. ochristmastree.com.au reserves the right to refuse sale to any person or organization.

Limitation on Liability

Ochristmastree.com.au shall not be liable for any direct, indirect, special, puinitive, incidental, exemplary, or consequential damages or any damages whatsoever even if ochristmastree.com.au has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising our of or in connection with the use, inablitiy to use, or performance of the information, service, products and materials available from ochristmastree.com.au These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

ochristmastree.com.au does not take responsibility for direct or indirect damages and consequential losses suffered by use of fraudulent or unauthorised credit cards. ochristmastree.com.au does not take responsibility for direct or indirect damages and consequential losses associated with damage to goods occurring during delivery. 
By accepting these terms and conditions, you acknowledge that you have sufficient notice of this disclaimer and have entered into this transaction and accepted this disclaimer of your own free will.